TRAINING AND SUPPORT
TRAINING AND SUPPORT
Our commitment to your Franchise success is continuous. We’ve invested in support systems and full-time coaching, dedicated to helping Franchise Owners grow their business.
With over 20 years of experience in window cleaning, customer support and marketing, we’ve created a training and support system of proven success. We can onboard your business in as few as 5-weeks. This process includes physical training, online training, equipment manuals, handling procedures, marketing and branding launches. You’ll meet all the members of our back-office support team, our coaches and finally our CEO.
Once your business has been launched, our coaches are helping you to grow your client base and checking in to make sure you have all the tools you need to achieve your targets. We take great pride in supporting our network of Franchise Owners and have full commitment to their success. We expect an incredibly fast ramp-up for Franchise Owners who purchase primed territories.
5-WEEK TRAINING
During this step, you will get a framework for a successful business launch, with weekly checklists to complete. We also provide check-in calls multiple times a week to ensure steady progress is being made.
Week 1
- Legal Business Setup
- Business Banking Setup
- Vehicle Wrap Specifications
- Order Equipment, Supplies
- Marketing Launch Materials
Week 2
- Training at our HQ (Kingston, Ontario)
- Meet our Support Systems
- Recruiting
Week 3
- Promote Marketing Material in your Territory
- Hiring
- Initial Friends & Family Cleaning
Week 4
- Our Trainer Visits your Business for 2 Days
- Assistance on Jobs, Sales & Marketing
- Training your Employees
- Execute on your Success Plan
Week 5
- First Week of Operations
- Finalize any System Customizations
Ongoing Support
- Call Centre
- Technical Support
- Monthly Business Coaching
- Quarterly Marketing Coaching
- Annual Franchise Conference
BACK OFFICE SUPPORT
The other end of our system is a support network called the back-office, which is a corporate-run facility based out of our head office. It handles all incoming calls: quotes, sales, scheduling and processing payments. We have dedicated residential and commercial call centre agents to answer specific client questions.
The back-office also provides Marketing Support in the forms of:
- national website management
- national social media account management
- ad creation
- digital advertising purchasing
- online reviews
- content creation
- blogging
Our marketing team has spent hundreds of thousands of dollars across a variety of platforms:
- Radio
- Spotify
- Newspaper (Print and Digital)
- Homeshows (Tradeshows)
- Physical Materials (Lawn Signs, Doorhangers)
- Google AdWords
- Google Local Services
- Bing
- Outbrain
- Magazines
- Local Newsletters
- HOAs
- Chambers of Commerce
- and Local Charity Events
As you can see from the list above, we are here to advise on a wide variety of marketing expenses.
EXTRA TOOLS
Scheduling & Customer Management Software (CRM)
Book jobs with your phone from anywhere. Access our platform by tablet or computer for higher power functionality such as creating/editing custom reports and exporting specific client lists for marketing purposes.
Online Training and Manuals
Our online training platform allows you to train new technicians using tried and true methods. We have combinations of written and video content, with a strong focus on video. Our training modules have an emphasis on building long-term skills that will translate across an entire career, not just specific to a single job or task.
Commercial Pricing Assistance
We have full-time staff that are able to walk you through the process of pricing large commercial contracts. This includes understanding labour, time and the scope of work. Most importantly, we’ll teach you how to build long-term relationships with commercial clients that earn you substantial paydays.
